Shipping Policy
At Feng Shui Gift, we now deliver to almost every address worldwide and your order will be dispatched from our Malaysia branch. We are in collaboration of several dependable cargo companies to make sure that our items are delivered properly and on time wherever a customer is located in the world:
- Malaysia: DHL (https://www.dhl.com)
- Australia, Brunei, Indonesia, New Zealand, Sri Lanka, Vietnam & Most European Countries: DHL (https://www.dhl.com)
- All Other Countries: DHL (https://www.dhl.com)
- you will get an email with a tracking number. The customer is supposed to track the package and make sure the courier services deliver to the shipping address as provided.
Delivery Time
- April – November: Please allow 1 business day for processing your order and 3 – 7 business days for delivery.
- December – March: Please allow 3 – 4 business days for processing your order and 3 – 7 business days for delivery.
Shipping and Handling Cost
To establish the shipping and handling cost, you have to add the desired products to the cart and go to the checkout. The shipping and handling cost will be calculated and displayed on the checkout page under the “Shipping Method” section.
Customs/Import Duties and Local Delivery
For overseas orders, the receivers are to pay customs and import taxes that are levied as soon as the shipment arrives at its final destination. They are the responsibility of the customer and will be different for each country. In order to get detailed information, all you have to do is to ask your local customs for more information. The times of arrival for international shipping revealed are the estimated time of which it will take for your order to meet the local post office of your recipient. The period that will elapse for your order to be transported from the local post office to your recipient’s location will be different from one country to another. The delivery may be postponed by the customs or local postal requirements if they need import duties for products.